:root{color-scheme:dark;--bg: #0f1114;--panel: #171a1f;--panel-2: #1c2128;--border: #2a313a;--text: #e8eaed;--muted: #9aa3ad;--accent: #5b9fd4;--accent-2: #3d7eab;--user: #2b5278;--support: #2f5234;--ai: #4a3f2a;--danger: #c45c5c;--radius: 14px;font-family:Segoe UI,SF Pro Text,system-ui,sans-serif}*{box-sizing:border-box}html,body,#root{height:100%;margin:0;background:var(--bg);color:var(--text)}button,textarea,select{font:inherit}button{cursor:pointer}.center-screen{min-height:100%;display:grid;place-items:center;padding:24px;text-align:center;color:var(--muted)}.center-screen.error{color:#ffb4b4}.center-screen.muted{color:var(--muted)}.app{height:100%;display:grid;grid-template-columns:320px minmax(0,1fr) 280px;background:var(--bg)}.sidebar,.details{background:var(--panel);border-right:1px solid var(--border);display:flex;flex-direction:column;min-height:0}.details{border-right:none;border-left:1px solid var(--border);padding:16px;overflow:auto}.sidebar-head{padding:16px;border-bottom:1px solid var(--border)}.brand{font-weight:700;letter-spacing:.02em}.agent-name{color:var(--muted);font-size:13px;margin-top:4px}.tabs{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;padding:10px;border-bottom:1px solid var(--border)}.tabs.tabs-6{grid-template-columns:repeat(3,1fr)}.tabs button{background:var(--panel-2);color:var(--muted);border:1px solid transparent;border-radius:10px;padding:8px 6px;font-size:11px}.tabs button.active{color:var(--text);border-color:var(--accent);background:#203040}.project-filter{padding:0 10px 10px}.project-filter select{width:100%;background:var(--panel-2);color:var(--text);border:1px solid var(--border);border-radius:10px;padding:8px 10px}.merge-bar{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px 10px;border-bottom:1px solid var(--border);background:#1a2834;font-size:13px}.merge-bar button{background:var(--accent);color:#fff;border:0;border-radius:10px;padding:8px 10px;font-size:12px}.ticket-list{overflow:auto;flex:1;padding:8px}.ticket-item{width:100%;text-align:left;background:transparent;color:inherit;border:1px solid transparent;border-radius:12px;padding:10px;margin-bottom:6px}.ticket-item.row{display:flex;align-items:flex-start;gap:8px;padding:6px 8px}.ticket-check{margin-top:12px;width:16px;height:16px;flex-shrink:0}.ticket-item-btn{flex:1;min-width:0;text-align:left;background:transparent;color:inherit;border:0;padding:4px 0;cursor:pointer}.ticket-item:hover{background:var(--panel-2)}.ticket-item.active{border-color:var(--accent);background:#1a2834}.ticket-top,.ticket-bottom{display:flex;justify-content:space-between;gap:8px;font-size:12px;color:var(--muted)}.ticket-mid{margin:4px 0;font-size:14px}.ticket-preview{color:var(--muted);font-size:12px;margin-top:4px}.empty{color:var(--muted);padding:24px 12px;text-align:center}.chat-pane{display:flex;flex-direction:column;min-width:0;min-height:0;background:linear-gradient(180deg,#12151a,#0f1114)}.chat-head{display:flex;align-items:center;gap:10px;padding:12px 16px;border-bottom:1px solid var(--border);background:#171a1ff2}.chat-head-main{min-width:0;flex:1}.chat-title{font-weight:650}.chat-sub{color:var(--muted);font-size:12px;margin-top:2px}.ticket-actions{display:flex;flex-wrap:wrap;gap:8px;padding:10px 12px;border-bottom:1px solid var(--border);background:#171a1feb}.ticket-actions button,.composer button{background:var(--accent);color:#fff;border:0;border-radius:10px;padding:8px 12px;font-size:13px;white-space:nowrap}.ticket-actions button.danger{background:var(--danger)}.ticket-actions button.ghost{background:var(--panel-2);border:1px solid var(--border);color:var(--text)}.ticket-actions button:disabled,.composer button:disabled{opacity:.5;cursor:default}.back-btn{display:none;background:transparent;border:0;color:var(--text);font-size:20px;padding:4px 8px}.chat-body{flex:1;overflow:auto;padding:16px;display:flex;flex-direction:column;gap:10px}.bubble{max-width:min(72%,560px);padding:10px 12px;border-radius:14px;line-height:1.4;white-space:pre-wrap;word-break:break-word}.bubble.user{align-self:flex-start;background:var(--user);border-bottom-left-radius:4px}.bubble.support{align-self:flex-end;background:var(--support);border-bottom-right-radius:4px}.bubble.ai{align-self:flex-start;background:var(--ai);border-bottom-left-radius:4px}.bubble-meta{display:flex;justify-content:space-between;gap:12px;font-size:11px;opacity:.8;margin-bottom:4px}.media-block{display:flex;flex-direction:column;align-items:flex-start;gap:8px;margin-top:8px}.media-tg-btn{background:#00000047;border:1px solid rgba(255,255,255,.18);color:#fff;border-radius:8px;padding:6px 10px;font-size:12px}.media-tg-btn:disabled{opacity:.7;cursor:default}.media-fallback{margin-top:8px;font-size:12px;opacity:.95;display:flex;flex-direction:column;gap:8px;max-width:280px}.media-wrap{display:block;margin-top:8px}.media-photo{display:block;max-width:100%;max-height:320px;border-radius:10px;object-fit:contain;background:#00000040}.media-sticker{display:block;width:160px;height:160px;object-fit:contain;margin-top:6px}.media-video{display:block;width:100%;max-width:360px;max-height:320px;border-radius:10px;background:#000}.media-circle{display:block;width:200px;height:200px;border-radius:50%;object-fit:cover;background:#000}.media-audio{display:block;width:100%;max-width:280px}.media-link{display:inline-block;background:#0003;border:0;color:#fff;border-radius:8px;padding:6px 8px;text-decoration:none}.composer{display:grid;grid-template-columns:1fr auto;gap:8px;padding:12px;border-top:1px solid var(--border);background:var(--panel)}.composer textarea{resize:none;border-radius:12px;border:1px solid var(--border);background:var(--panel-2);color:var(--text);padding:10px 12px}.details h3{margin:0 0 12px}.details dl{margin:0 0 16px}.details dt{color:var(--muted);font-size:12px;margin-top:10px}.details dd{margin:4px 0 0}.details .ticket-actions{flex-direction:column;padding:0;border:0;background:transparent}.details .ticket-actions button{width:100%}.stats{overflow:auto;padding:12px;flex:1}.stats section{margin-bottom:18px}.stats h4{margin:0 0 8px;font-size:13px;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}.stat-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}.stat-grid div,.stats li{background:var(--panel-2);border-radius:12px;padding:10px}.stat-grid b{display:block;font-size:20px}.stat-grid span{color:var(--muted);font-size:12px}.stats ul{list-style:none;margin:0;padding:0;display:grid;gap:6px}.stats li{display:flex;justify-content:space-between;gap:8px}.bars{display:grid;gap:6px}.bar-row{display:grid;grid-template-columns:42px 1fr 28px;gap:8px;align-items:center;font-size:12px}.bar-track{height:8px;background:#243040;border-radius:99px;overflow:hidden}.bar-fill{height:100%;background:var(--accent)}.problem-screen{display:flex;flex-direction:column;min-height:0;height:100%}.problem-body{flex:1;overflow:auto;padding:12px 16px;display:flex;flex-direction:column;gap:10px}.problem-reply-label{font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}.problem-reply{width:100%;resize:vertical;min-height:96px;border-radius:12px;border:1px solid var(--border);background:var(--panel-2);color:var(--text);padding:10px 12px}.problem-progress{display:grid;gap:6px}.problem-progress-bar{height:8px;background:#243040;border-radius:99px;overflow:hidden}.problem-progress-bar>div{height:100%;background:var(--accent)}.problem-progress-meta{font-size:12px;color:var(--muted)}.problem-ticket-list{display:grid;gap:8px}.problem-ticket-row{display:flex;gap:10px;align-items:flex-start;padding:10px;border-radius:12px;background:var(--panel-2);border:1px solid transparent}.problem-ticket-row.excluded{opacity:.55}.problem-ticket-main{flex:1;min-width:0}.problem-ticket-top{display:flex;gap:8px;flex-wrap:wrap;font-size:12px;color:var(--muted);align-items:center}.problem-ticket-user{margin-top:2px;font-size:14px}.problem-ticket-preview{margin-top:4px;font-size:13px;color:var(--muted);white-space:pre-wrap}.problem-ticket-error{margin-top:4px;font-size:12px;color:#ffb4b4}.linkish{background:none;border:0;color:var(--accent);padding:0;font:inherit;cursor:pointer}.muted{color:var(--muted)}.problem-footer{padding:12px;border-top:1px solid var(--border);background:var(--panel)}.problem-footer button{width:100%;background:var(--danger);color:#fff;border:0;border-radius:12px;padding:12px}.problem-footer button:disabled{opacity:.5}@media(max-width:980px){.app{grid-template-columns:1fr}.details{display:none}.back-btn{display:inline-flex}.app.show-list .chat-pane,.app.show-chat .sidebar{display:none}.ticket-actions{gap:6px}.ticket-actions button{flex:1 1 auto;font-size:12px;padding:8px 10px}}